Have you noticed that since Covid hit many businesses are implementing a “no returns/refund” policy? A local grocer that’s part of a major international chain implemented a no returns and no refund policy for their curbside pickup service “due to CDC guidelines.” What? Just stop. The CDC never said nor do they have the authority to tell a business they can’t process a refund if you receive rotten fruit or spoiled meat. Of course it shouldn’t be expected that you would return gross or dangerous food you’ve handled back to the store. No way would I give them my business unless it was the only option. Fortunately Whole Foods delivery has a fantastic refund policy. As an example this morning some of my eggs were broken. Instant refund.
There are times when it’s unreasonable to expect a refund such as for vintage items purchased online or at yard sales. You can’t blame a seller for the 8 track they just sold you getting eaten by your 8 track player.
This post is about the thousands of masks in the online marketplace that explicitly state a no-returns or refund policy. I challenged that policy when Wayne received a defective mask. Here’s what happened.